Privacy Policy

 

  1. General Information

Your privacy is important to us. It is the policy of ARTUS respect your privacy regarding any information we may collect from you across our website [www.drartus.com] (hereinafter, the "Website"). We ask for personal information only when we really need it to provide you with a service. We do this by fair and lawful means, with your knowledge and consent. We also inform you why we are collecting this data and how it will be used.

  1. Responsible for processing your data on this website

The data controller for this website is [Oportunatenção, Lda], the owner of this website (hereinafter "Drrtus").

  1. Why we process your personal data

Depending on the purpose for which we process your data at any given time, as explained below, we need to process certain data, such as the following: your identification data, economic information, transaction information (relating to your purchases, orders, returns), connection and browsing data, tastes and preferences, and special categories of data may be required (e.g. health data).

The data may also be passed on to third parties, such as entities to whom the data must be communicated by law, such as police authorities, regulators, courts, government bodies or other public authorities or entities providing public services. Cloud and maintenance of information systems.

  1. Purposes for processing personal data

Depending on the services, products or functionalities you wish to enjoy, we will process your personal data for the following purposes and under the following legitimisation:

Treatment name

Purpose

Legitimacy

Manage your registration and identification on the Website

If you decide to become a registered user of our website, we need to process your data to identify you as a user of the website and to give you access to its [various functionalities, products...].

The processing of your data is necessary for you to be able to register as a user on the Website.

We consider that we have a legitimate interest in associating your account with your purchases and with the data collected through the different channels of the Website.

Development, fulfilment and executionThe purchase contract you signed with us on the Website

This purpose includes processing for:

1. Or sending informative communications related to the products or services contracted.

2. Manage payment for the products you have purchased (if you wish to save your payment details for future purchases).

3. Manage possible exchanges or returns after you have made a purchase and manage enquiries about the availability of items, product reservations via the Website.

4. To fulfil any applicable legal obligations.

The processing of your data is necessary for the conclusion of the purchase or service contract with you.

Certain data processing related to the purchase process is activated only with your consent, as is the case with payments via the App Wallet, or to inform you about the availability of our products. This processing is based on your consent.

Customer support

If you choose to communicate with customer support by various means such as telephone, email, chat, social network, chat service of a social network, we may process the data that is strictly necessary to manage or resolve your request or enquiry.

When you contact us for the management of incidents related to your order or product/service purchased through the Website, the processing is necessary for the conclusion of the purchase contract.

Likewise, when your request relates to complaints about our products or services, we are legally authorised to process your data for the purposes of complying with our legal obligations.

 

Marketing

- If and when you subscribe to our newsletter, we will process your data to manage your subscription.

- To send you personalised information about our products or services by various means (such as e-mail or SMS).

- Presenting you with adverts on the Internet, which you may see when you visit websites and apps, for example on social networks. The adverts you see may be random, but on some occasions they may be adverts related to your preferences, purchase history and browsing.

- We also use your data to carry out segment analyses and measure the advertising we show users on some of our collaborators' platforms via cookies, pixels, SDKs. We do not provide personally identifiable data to these collaborators, instead we provide them with a unique identifier each time. If you would like more information on this, please see our Cookie Policy.

- Carrying out promotional activities (organising competitions or any other promotional activity).

The basis of legitimacy for processing your data for marketing purposes is the consent you give us, for example, when you agree to receive personalised information through various means, to receive newsletters, or to accept the use of cookies.

 

Analysing functionality and quality to improve website services

In order to analyse the functionality and quality of our services, we will process your data for analytical and statistical purposes. In this way, we will understand the degree of satisfaction of our customers and how we can improve our website services.

We consider that we have a legitimate interest in analysing the functionality of the Platform and the degree of user satisfaction with the Website.

 

  1. Data retention

We only retain the information collected for as long as necessary to provide the requested service. The data collected will be protected in accordance with data protection regulations. For example, we will process your data for the time necessary to fulfil your purchase, request or order, send you marketing, as well as for the time established in the applicable regulations in each case or until you request cancellation of the service or subscription.

  1. Data communication

In order to fulfil the purposes indicated in this Privacy Policy, it is necessary for Artus to give access to your personal data to financial institutions, analytical and technological service providers, logistics, transport and delivery service partners and/or their partner establishments, service providers and collaborators related to marketing and advertising or public authorities (for example, if necessary to comply with legal obligations).

 

For reasons of service efficiency, some of the aforementioned providers are located in territories outside the European Economic Area that do not provide a level of data protection comparable to that of the European Union. In such cases, we inform you that we transfer your data with the appropriate guarantees and always ensuring the security of your data, using the most appropriate international data transfer tools.

  1. Exercise of Rights

Under the GDPR and Law no. 58/2019, of 8 August, the User may exercise, at any time and free of charge, their rights of access, rectification, erasure, limitation, portability, opposition, revocation of consent and not to be subject to automated individual decisions through a written request addressed to ARTUS by email to: [email protected]

The data subject also has the right to lodge a complaint with the National Data Protection Commission (CNPD) www.cnpd.pt in relation to matters concerning the exercise of your rights and the protection of your personal data.

  1. More info

By browsing our website you accept our privacy and personal information policies. If you have any questions about how we handle user data and personal information, please contact us via email: [email protected]

  1. Changes to the Privacy Policy

A ARTUS reserves the right to revise its Privacy Policy at any time it sees fit, in which case it will notify the user of the changes. The updated version will always be available for consultation at www.drartus.com/politica-de-privacidade

 

This policy takes effect from July/2023.